Effective Date: 09/29/2025
This Privacy Policy explains how AnchorCare Home Health LLC (“AnchorCare,” “we,” “us,” “our”) collects, uses, and shares information when you interact with us— including on our website anchorcarehomehealth.com, by phone, email, SMS/text, or when you apply for a job, inquire about care, or receive services. It also covers information you provide on behalf of someone else (e.g., a family member).
AnchorCare provides non-medical home care. We may handle information related to your health preferences or support needs in order to arrange services. This policy applies to that information unless another written agreement says otherwise.
Identifiers & Contact Details: name, address, email, phone number.
Care Preferences & Notes: daily-living support needs, schedule preferences, mobility/transport notes you choose to share.
Communications: messages sent by phone, email, web forms, or SMS.
Employment/Applicant Data (if you apply): résumé, work history, licenses/certifications (e.g., CNA/HHA), references, availability, eligibility to work.
Payment/Coordination Details (if applicable): payer type, insurance/benefit coordination information you choose to share (we do not store full payment card details on our website).
When you visit our site we (and service providers) may collect:
Device/Usage Data: IP address, browser type, pages viewed, time on site.
Cookies & Similar Tech: to remember preferences, measure site performance, and improve content. You can adjust cookie settings in your browser.
Approximate Location: inferred from your IP to help route inquiries to our service area.
We do not knowingly collect biometric data via the website.
By providing your mobile number, you may opt-in to receive SMS from AnchorCare (e.g., scheduling, reminders, recruiting/application updates).
We do not sell or share SMS opt-in consent or phone numbers with third parties for their marketing.
Message & data rates may apply. Message frequency varies.
Reply STOP to opt out. Reply HELP for help.
For questions, contact info@anchorcarehomehealth.com or 815-335-9944.
We use personal information to:
Respond & Communicate: schedule consultations, answer questions, provide updates.
Provide & Coordinate Services: create care plans, match caregivers, manage visits.
Recruiting & HR (applicants/employees): evaluate applications, onboarding, compliance, training.
Improve & Secure Our Services: quality assurance, analytics, troubleshooting, fraud and abuse prevention.
Marketing (limited): send news about services or openings; you may opt out anytime.
Legal/Compliance: meet legal, regulatory, and record-keeping obligations.
We may share information with:
Service Providers/Processors: IT, hosting, communication tools, background-check vendors, and similar parties working on our behalf under contract.
With Your Direction or Consent: e.g., coordinating with a family member or healthcare professional you identify.
Legal/Compliance: to comply with law, protect rights, security, and safety.
Business Transfers: if we undergo a merger, acquisition, or asset transfer, data may be transferred as permitted by law.
We do not sell personal information.
You can:
Access, correct, or delete information we hold about you (subject to legal/operational limits).
Opt out of marketing emails/SMS at any time (see “SMS/Text Messaging”).
Control cookies via your browser settings.
Residents of certain U.S. states (e.g., CA, CO, CT, VA and others) may have additional privacy rights (access, deletion, portability, opt-out of certain sharing). To exercise any rights, contact us using the details below. We will verify your request consistent with applicable law.
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we process. No system can be guaranteed 100% secure. We retain information only as long as necessary for the purposes described above or as required by law.
Our website and services are not directed to children under 13. If you believe a child has provided us information, please contact us to request deletion.
Our site may link to third-party websites or include social media features. Those parties’ practices are governed by their own privacy policies. We are not responsible for their content or privacy practices.
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date above and post the new version on our website. Your continued use of our services after changes means you accept the updated policy.
AnchorCare Home Health LLC
Address: 607 Yosemite Avenue, Roscoe, IL 61073
Phone: 815-335-9944
Email: info@anchorcarehomehealth.com
Website: https://anchorcarehomehealth.com
